Terms of Service
Last updated September 29, 2026
1. Accepting these terms
By downloading, installing or using SoulPhone ("the App"), you agree to these Terms of Service. If you don't agree, don't use the App.
2. What SoulPhone is
SoulPhone is an AI companion for personal growth, self-reflection and mindfulness. It calls you at times you choose and talks with you out loud, and offers guided meditation, breathing and hypnotherapy.
SoulPhone is not a therapy service, a medical provider, or a substitute for professional mental health care.
3. Subscriptions
SoulPhone offers auto-renewing subscriptions. Payment is charged to your Apple ID when you confirm the purchase. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period. Manage or cancel in Settings > Apple ID > Subscriptions on your iPhone. We'll tell you about any price change before it takes effect.
4. Your content
Your conversations are stored so the App can personalize your experience and keep continuity between calls. You own everything you say. We may use anonymized, aggregated data to improve the service, and we never sell your conversations.
5. AI disclosure and disclaimer
SoulPhone is an artificial intelligence powered by machine learning models. It is not a human being, and not a licensed therapist, counselor, psychologist, psychiatrist or medical professional of any kind. Nothing it says is medical advice, diagnosis, psychological treatment or professional counseling. It is not a crisis intervention service.
If you are in a mental health crisis, call or text 988 (Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 911 in an emergency.
By using the App you acknowledge that:
- You are talking with an AI, not a person
- You are responsible for decisions you make based on conversations
- AI responses may not always be accurate or appropriate
- You will seek professional help for serious mental health concerns
- The App is not suitable as your only source of support in a crisis
6. Automated personalization
SoulPhone uses algorithms to personalize your experience, including program progression, practice and meditation suggestions, and reflections. These are based on your activity and preferences, not human review. See our Privacy Policy.
7. Safety and crisis protocol
SoulPhone runs a self-harm prevention protocol in every conversation. It watches for signs of immediate risk, including suicidal thoughts, self-harm, domestic violence and medical emergencies, and refers people to crisis resources (988, Crisis Text Line, 911, the National Domestic Violence Hotline) when risk is detected. It uses an AI safety check on every turn with phrase detection as a backup.
SoulPhone cannot dispatch emergency services, contact anyone on your behalf, or provide clinical care. The full protocol is at soulphone.ai/safety.
8. Apple Health
If you turn on the health setting in your Profile, the App reads sleep duration and stages, heart rate variability, resting heart rate, step count and mindful minutes, and writes mindful sessions back to Apple Health. This data is used only to personalize your conversations, is never sold or used for advertising, and is never shared with other users. You can turn it off at any time.
9. Location
If you turn on the location setting, the App takes a single GPS reading and uses your iPhone's on-device lookup to find your city. Only the city name is sent to our servers; exact coordinates are never stored or sent. It's used for weather and seasonal context, refreshed at most once a day, and deleted when you turn the setting off or delete your account.
10. Hypnotherapy
The hypnotherapy feature is for relaxation and personal development only. It uses AI-generated guided suggestions for relaxation, confidence, stress relief and sleep. By using it you agree that:
- It is for general wellness only and is not a substitute for medical, psychological or psychiatric treatment
- It has not been evaluated by the FDA and is not intended to diagnose, treat, cure or prevent any disease or condition
- Results vary from person to person
- You will not use it while driving, operating machinery, or anywhere you need to stay fully alert
It is not recommended for people with active psychosis or psychotic disorders, dissociative identity disorder, or uncontrolled epilepsy or seizure disorders. If any of these apply, talk to a qualified health professional first. If a session becomes distressing, use the exit button to end it immediately.
11. No professional relationship
Using SoulPhone does not create a doctor-patient, therapist-client, counselor-client or any other professional healthcare relationship, and no duty of care or fiduciary duty arises from it. SoulPhone is a general wellness product, not a medical device, and is not intended to diagnose, treat, cure or prevent any disease or condition.
12. Assumption of risk
You use SoulPhone voluntarily and accept the risks of doing so. Talking with an AI companion can bring up strong emotions, and you are responsible for how you respond to them. You agree not to rely on SoulPhone as your only source of emotional support, and to seek professional help for serious concerns.
13. Voice data
By using calls you consent to the following:
- Your voice is sent to our servers and to our speech-to-text provider (Deepgram) to be transcribed
- Call audio is kept for up to 30 days for quality and safety review, then deleted automatically
- We don't create or store voiceprints or other biometric identifiers from your voice
- The AI's voice is produced by a text-to-speech provider (Cartesia). The default voice is a synthetic voice made, with her consent, from recordings of artist Jeannine Kaspar. Your voice is never used to create a voice
You can withdraw consent by stopping use and deleting your account.
14. Age
You must be at least 18 to use SoulPhone, and by using it you confirm that you are. If we learn we've collected data from someone under 18, we'll delete it. Parents or guardians can reach us at [email protected].
15. Prohibited uses
You agree not to use SoulPhone to break the law; to harass, abuse, threaten or incite violence against anyone; as a substitute for licensed therapy, medical treatment or crisis care; to reverse engineer, decompile or disassemble the App or its AI systems; to scrape or systematically collect data from it; to share your account; or on behalf of a minor.
16. Disclaimer of warranties
The App is provided "as is" and "as available", without warranties of any kind, express or implied, to the fullest extent the law allows, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the App will be uninterrupted, secure or error-free; that AI responses will be accurate, complete, reliable or free of bias; that you'll achieve any particular outcome; or that defects will be fixed. Some places don't allow these exclusions, so they may not all apply to you.
17. Limitation of liability
To the fullest extent the law allows, SoulPhone and its developers, founders, officers, employees, agents and affiliates are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, revenue, data or goodwill, emotional distress, mental anguish or bodily injury, arising from your use of or inability to use the App.
Our total liability for all claims relating to these Terms or the App is limited to the greater of (a) what you paid us in the 12 months before the claim, or (b) US $100. This applies whatever the legal theory, even if we were told such damages were possible. Where the law doesn't allow these limits, our liability is limited as far as the law permits.
18. Indemnification
You agree to indemnify and hold harmless SoulPhone and its developers, founders, officers, employees, agents and affiliates from claims, damages, losses, liabilities and costs (including reasonable legal fees) arising from your use of the App, your breach of these Terms, your violation of anyone's rights, your reliance on AI responses for health, safety, financial, legal or other critical decisions, or content you provide. We may take over the defense of any such matter at your expense.
19. Disputes and binding arbitration
Please read this section carefully. It affects your right to sue in court.
Agreement to arbitrate. You and SoulPhone agree that any dispute arising from these Terms, the App or your relationship with us will be resolved by final, binding individual arbitration rather than in court, except as described below.
Rules. Arbitration is administered by JAMS under its Streamlined Arbitration Rules and Procedures, before a single arbitrator, in Los Angeles County, California, another agreed location, or by videoconference.
Fees. For claims under $10,000 we pay all JAMS filing and arbitrator fees. For larger claims, JAMS rules govern fees. Each side pays its own legal fees unless the arbitrator decides otherwise.
Class action waiver. Disputes are resolved individually only. Neither side may bring a claim as a plaintiff or class member in a class, consolidated or representative action, and the arbitrator may not combine more than one person's claims.
Exceptions. Either side may use small claims court if the claim qualifies, and either side may ask a court for injunctive relief to stop infringement of intellectual property.
Opting out. You can opt out of arbitration by emailing [email protected] within 30 days of first accepting these Terms, with your name, your account identifier, and a clear statement that you are opting out. The rest of these Terms still apply.
Survival. This section survives the end of your account and these Terms.
20. Governing law
These Terms are governed by California law, without regard to conflict-of-law rules. Where a court case is allowed, you agree to the exclusive jurisdiction of the state and federal courts in Los Angeles County, California.
21. Termination
We may suspend or end your access at any time, without notice, for conduct we believe violates these Terms or harms other users, us or others, or for any other reason. You can delete your account at any time in your Profile, and your personal data will be removed from our active systems.
Sections 5, 11, 12, 16, 17, 18, 19 and 20 survive termination.
22. General
Entire agreement. These Terms, our Privacy Policy and our Safety & Crisis Protocol are the whole agreement between you and SoulPhone about the App.
Severability. If any part is found unenforceable, it is enforced as far as possible and the rest stays in effect.
No waiver. Not enforcing a right is not a waiver of it. A waiver must be in writing.
Assignment. You may not transfer these Terms without our written consent. We may assign them in a merger, acquisition, reorganization or sale of assets.
Force majeure. We aren't liable for failures caused by events beyond our reasonable control, including natural disasters, pandemics, war, cyberattacks, government action, outages at third-party providers (including AI, cloud and telecom providers) and power failures.
Third parties. These Terms create no rights for anyone else, except that our service providers benefit from the limits on liability for their services.
23. Changes
We'll tell you about material changes in the App or by other reasonable means at least 30 days before they take effect. If you keep using SoulPhone after that, you accept the new Terms. If you don't agree, stop using the App and delete your account.